How should a CNA respond to a patient who is agitated or upset?

When a patient is agitated or upset, the appropriate response involves remaining calm and actively listening to the patient. This approach is important as it helps to de-escalate the situation and demonstrates to the patient that their feelings are being acknowledged. Listening allows the CNA to understand the source of the agitation and to provide the necessary support, which could help in resolving the patient's concerns.

Remaining calm is crucial because it sets a tone for the interaction; when the caregiver is composed, it can help the patient feel more secure and less threatened. showing empathy and understanding fosters a trusting relationship between the patient and the caregiver, which is essential in promoting the patient's emotional well-being.

Other methods such as ignoring the behavior, providing medication immediately, or distancing oneself can exacerbate the patient's feelings of frustration or isolation. Ignoring the behavior may lead to feelings of neglect, while offering medication right away might not address the underlying issues causing the agitation. Additionally, distancing oneself can intensify the patient's anxiety and make them feel unsupported. Hence, the most effective way to manage a patient who is upset is to engage with them calmly and empathetically.