What should a CNA do if a patient refuses care?

When a patient refuses care, it is crucial to respect their decision and document the refusal. Respecting a patient's autonomy is a fundamental principle in healthcare. Every patient has the right to make choices about their own care, and this includes the right to refuse treatment. When a patient expresses their desire not to receive care, healthcare providers, including CNAs, must honor that request, ensuring that the patient feels heard and respected.

Documentation of the refusal is also essential. By recording the patient's refusal, CNAs create a clear legal and clinical record of the patient's wishes. This documentation can protect both the patient and the healthcare provider and inform other team members about the patient's decisions regarding their care.

Forcing care upon a patient undermines their rights and can lead to a loss of trust and deterioration of the patient-provider relationship. It may also have legal consequences, as individuals have the right to make informed decisions about their treatment without being coercively overridden. Calling security or ignoring the request does not address the ethical and legal responsibilities associated with patient care and can escalate the situation unnecessarily.