Which of the following is one of the three broad goals of CAHPS?

One of the three broad goals of CAHPS—Consumer Assessment of Healthcare Providers and Systems—is indeed to create incentives to improve quality of care. The CAHPS program focuses on understanding patient experiences and evaluating healthcare services from the patient’s perspective. By assessing these experiences, CAHPS aims to encourage healthcare providers and organizations to enhance the quality of care they deliver.

When patient feedback is collected and analyzed, healthcare providers can identify areas for improvement, which helps in setting standards for quality improvement initiatives. This goal aligns with the overall mission of CAHPS, which is to empower patients and give them a voice in their care, ultimately leading to better health outcomes.

Other options mentioned, while relevant to healthcare management, do not capture the primary focus of CAHPS in the same way. For instance, while reducing healthcare costs and standardizing care can be important objectives within the healthcare system, they are not the central goal of the CAHPS initiative. Similarly, while increasing patient satisfaction through technology is a valuable approach, CAHPS emphasizes assessing patient experiences directly rather than focusing solely on technological solutions.