Which technique should a CNA use to promote effective communication with patients?

Promoting effective communication with patients is essential for a Certified Nursing Assistant (CNA) to provide quality care. Speaking clearly, listening actively, and maintaining eye contact are critical components of effective communication. When a CNA speaks clearly, they ensure that the patient understands the information being conveyed. Active listening is equally important as it demonstrates that the caregiver is genuinely interested in what the patient has to say, fostering trust and rapport. Maintaining eye contact further enhances communication by making the interaction more personal and engaging, showing the patient that they are valued and that their concerns are being taken seriously.

The other techniques suggested do not foster effective communication. Utilizing medical jargon may confuse patients rather than clarify information. Only communicating through written notes can create barriers, as it eliminates the subtle nuances and immediate feedback present in verbal communication. Limiting communication to only important medical facts does not address the emotional and psychological aspects of patient care, which are essential for a holistic approach. Thus, the chosen technique encompasses a comprehensive approach to patient interaction, ensuring that communication is both effective and compassionate.